Phatpocket

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Store Policies

Payment Methods Accepted

We accept Visa, MasterCard, American Express, Maestro, Bank transfer and PayPal. We can also accept cheques and postal orders for orders over 30.00 (not including postage).

Guarantee

All of our books have a 100% 14 day money back guarantee unless stated otherwise in the book's description. Books must be returned in the same condition that they were received.  Please do not hesitate to to contact us with question you have -  we will respond within 2 business days.

Your purchase helps support the African Children's Educational Trust (A-CET).

Shipping

Orders are shipped within 2 business days (normally same or next working day). Shipping costs are based on books weighing 2.2 LB, or 1 KG, we will contact you if extra shipping is required.

Mispriced Items

In spite of our best efforts, a small number of the items in our catalogue may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Out of stock items

In spite of our best efforts, a small number of the items in our catalogue may be out of stock. This normally happens if we've sold an item on another website shortly before we received your order.  If an item is out of stock when we receive your order, we will, at our discretion, either contact you for instructions before ordering in a replacement or cancel your order and notify you of such cancellation.


Questions, comments, or suggestions
Please write to support@phatpocket.com
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